Instructions to Replace Registered/Unregistered Lost Card and Replacing It
Create an account and add the (lost) card to it
Go to prestocard.ca and click on "I'm a new user" and/or "Create a new account"
Fill out the form. The students needs to record on a sheet of paper all the answers entered on the form just in case they forget their login username or password.
Click on Add an Existing Card then enter the lost (assigned) card number and CVN.
Card in now registered. Log out.
Report a lost card (start here if the card is already registered)
Login to the account
Click on "Report Lost Card" and select the lost card number.
Under Transfer the Balance select option #3 "Cancel my card now and I will complete a transfer later".
Logout of account
Buy a new card
Go to a Shoppers Drug Mart and buy a new card for $6.00
Ensure that store clerk activates the card before leaving the store
Transfer balance (school board pass) to the new card
Login to the account (Do not register, activate or add the new card to the account)
Click on Report Lost Card and select the lost card number
Under Transfer the Balance select option #2 "A new Presto card I've already purchased"
Enter the new card information and follow remaining prompts.
Wait 24 hours after transferring the balance to the replacement card before using it.